SHIPPING & RETURNS

SHIPPING POLICY

1. Processing Time

All orders are processed within 3-5 business days before dispatch. Every piece is handled with care — from packing to labeling, everything is checked before it leaves the studio.

Note: During peak drops / restocks, processing time may take slightly longer. We'll post updates via Instagram/WhatsApp if there's any delay.

2. Shipping Coverage & Rates

Peninsular Malaysia - RM10
Sabah & Sarawak - RM15

Sectorninety currently ships within Malaysia only.

3. Tracking

Once your order ships, a tracking number will be sent directly to the email / WhatsApp registered at checkout. Use this to track your parcel's status through our courier partner.

4. Delivery Time

Once handed over to the courier, estimated delivery time:

  • Peninsular Malaysia: 2-4 business days
  • Sabah & Sarawak: 3-6 business days

(Subject to courier — public holidays and weather may affect delivery time.)

5. Incorrect / Incomplete Address

Please make sure the shipping address provided at checkout is accurate and complete. Sectorninety is not responsible for delays or lost parcels resulting from incorrect address information.

 

RETURN & EXCHANGE POLICY

1. All Sales Are Final

Sectorninety operates on a limited drop basis — every collection is produced in limited quantities. Because of this, we do not accept returns or exchanges for reasons such as change of mind, sizing preference, or personal preference. Please check the size chart carefully before purchasing.

2. Defective Items

If your item arrives defective (e.g. stitching defect, print error, damage during shipping), you may file a claim within 3 days of the item being received.

To file a claim, please send your order number along with clear photos / video showing the defect to:

3. Outside the 3-Day Window

Claims made after the 3-day window from the date of receipt will not be processed. We encourage you to unbox and inspect your item as soon as your parcel arrives.

 

Sectorninety — For Those Who Don't Belong.